S Loyalty Help Center

Referral reward - Integration with ReferralCandy

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We are partnering with ReferralCandy to integrate their refer a friend program into our loyalty program. By integrating ReferralCandy into S Loyalty, you can reward your customers with loyalty points for referring their friends to your store and make purchases. It allows your loyalty program members to be your advocates, help promote your business to their friends and get rewarded with points.

Integrate ReferralCandy into S Loyalty in 4 simple steps

  1. Install ReferralCandy through the special offer button in S Loyalty -> Integrations -> ReferralCandy

    referralcandy-setup3.png
  2. Copy the API access ID and secret key from ReferralCandy Console -> My Profile and enter them into the setup page in S Loyalty, then click "Set up referral reward". 
  3. Create custom reward as loyalty points e.g. 100 points in ReferralCandy
    referralcandy-setup1.png
  4. Enter the same no of points in S Loyalty and click "Save"
    referralcandy-setup2.png

FAQs

What reward can I set for my advocates?
You can give loyalty points to your advocates when their friends buy from their referral links.

How do customers earn points? 
Customer who registered a store account will see the Refer a Friend link under Earn tab in the loyalty overlay. 

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By clicking the link, customer will be redirected to the ReferralCandy sharing page where they will be able to share your store via Facebook / Email or other channels. And when their friends made an order by clicking the link, you will see the rewards are pending for your approval under ReferralCandy Integration Settings -> Rewards for advocates with loyalty account. Once you approve them, customer will see the loyalty points in their loyalty accounts. 

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How to manually fulfilled rewards for advocates without store account?
Advocates who did not register a store account will not receive points automatically. You can see the list of rewards for advocates without loyalty account under ReferralCandy Integration Settings -> Rewards for advocates without loyalty account.

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You will need to manually add points to their loyalty accounts after they create their store accounts. You can mark the reward as manually fulfilled after adding the points to clear the reward from your dashboard. 

Will you send any email to my advocates or customers?
No. We do not send any notification email to your advocates or customers. All emails regarding the referrals are sent from ReferralCandy.

Is there a link I can add to my marketing emails and ask customers to refer friends?
Yes. Add the following link in your marketing emails and customers will see the loyalty overlay when they arrive at your store. They can then click "Refer a friend now" to access the referral portal and refer friends via email or social media after signing in. 

http://<YOUR STORE DOMAIN>/?rewardsmgr=refer

For more info about how ReferralCandy works, please refer to their Help Center or reach out to them directly.