S Loyalty Help Center

[Bigcommerce] How to close your S Loyalty Account

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To close your S Loyalty account, go to "Close Account" under the "Settings" section on your Merchant Console to initiate the process.

Afterwards, to fully uninstall and clean up, please make sure that all of the following tasks, if applicable, are completed for your store.

1. Remove the S Loyalty app through the BigCommerce App Page

  1. Login to BigCommerce Admin Console, and access "Apps" -> My Apps"
  2. Click "Uninstall" on the S Loyalty app to remove our app

2. [Blueprint Merchants Only] Remove our User Account from BigCommerce

  1. Login to BigCommerce Admin Console, and access Account Settings -> Users
  2. Select the user bcapp@sloyalty.com or bigcommerce-app@sloyalty.com.
  3. Click the "Delete" button (the trash icon) on the top.

3. [Blueprint Merchants Only] Remove our scripts from your templates

  1. Go to your store's BigCommerce Admin Console, and access Storefront Design -> Themes -> Edit HTML/CSS
  2. Edit Header.html under Other Template Files.
  3. Remove (if still present) the line %%Panel.sloyalty_statusbar%%.
  4. Click "Save".
  5. Edit order.html urder Other Template Files.
  6. Remove (if still present) the line %%Panel.sloyalty_thankyou%%.
  7. Remove (if still present) the line %%Panel.sloyalty_statusbar%%.
  8. Click "Save".

4. [Stencil Merchants Only] Remove our scripts from your theme's footer

  1. Login to BigCommerce Admin Console, and access Storefront Design -> Design Options -> Scripts
  2. Delete the scripts related to S Loyalty and click "Save"

5. Remove any unredeemed and unused discount codes (if you uninstalled directly on BigCommerce App page)

Note: If you clicked "Close Account" from our Merchant Console, this step is unnecessary.

  1. Login to BigCommerce Admin Console, and access Marketing -> Coupon Codes section.
  2. All S Loyalty generated discount codes started with "SL".

6. Remove Rewards Link from your navigation (if you have set up a Rewards Link) 

  1. Login to BigCommerce Admin Console, and access Storefront Content -> Web Pages
  2. Select the Rewards Program Page, and click on the trash bin to delete the page.