S Loyalty Help Center

Overview of the Loyalty Program

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With our Loyalty Program, you can reward your customers placing orders at you store and encourage them to come back and place more order at your store in the future.

The basic mechanism of how the Loyalty Program works is as follow:

  1. After you launch our Loyalty Program, our app will retrieve information from your Shopify/ Bigcommerce account and create loyalty accounts for customers with an active account at your store automatically.
  2. When your customers log into their store account and place an order, our system will credit points to their loyalty accounts according to the Point Earning ratio you set.
  3. Your customers can see their loyalty point balance from the tab or embedded Loyalty Widget after they log into their store account.
  4. They can click on the Loyalty Widget to open the Loyalty Overlays to redeem rewards, check redeemed rewards, or see their loyalty points history.

  5. After your customers use their loyalty points to redeem a reward, an unique one-time discount code will be displayed to the customers on the Loyalty Overlay. Subject to your setting, our system will also send an email with the unique one-time discount code to the customer. Loyalty points will be deducted from the customers’ loyalty account after they redeem a reward. 

  6. Your customers can apply the discount code at the checkout when they place an order at your store and enjoy the reward you create for them.
  7. The more they buy from your store, the more they could earn!