S Loyalty Help Center

Changes when upgrading to S Loyalty 2.0

Last Updated:

On top of the new features (Extra Points Campaigns, Birthday Bonus, ReferralCandy IntegrationPoints ExpirationResponsive mobile admin console etc), there are other changes in the loyalty program: 

  • Refer-a-Friend and Fan Builder will no longer be available

    We are now partnering with ReferralCandy to build a powerful referral program for our merchants. We have deprecated the Refer-a-Friend and Fan Builder features from S Loyalty so that we can focus on the loyalty program which is the core of S Loyalty. The integration with ReferralCandy allows you can give points to customers who refer your store to their friends.

  • Email Notifications

    We will continue support Reward Redemption Email but we will not support Welcome Email and Reminder Email going forward. 

    As an alternative, you may consider mentioning the loyalty program in the welcome email that is sent from your store after customers registered their store account.

    For reminder email, we encourage merchants to download the list of customers with their respective points from the merchant console, segment them into groups and send customized content for individual customer segments through your email marketing app. 

  • Cancelled Orders Handling

    All points originally earned for the orders will be subtracted instead of only the refunded amount.

  • Pricing Structure

    We are changing the pricing structure of our app in this new version. Your monthly fee will base on your feature set and your average monthly order volume. You may refer to our pricing page for the new pricing structure. 

 

If you have any further questions, please contact us and we are always happy to help! :)