If you had a loyalty program in your previous store/ via another channel, you can transfer your customers' existing loyalty point balances to our system:
Sending us a CSV file with customer email address and loyalty point pairs
You can prepare a CSV file with 2 columns: one with the customer’s email address, the other with their current loyalty point balance (or the number of loyalty points you want to add to their loyalty accounts) and send the file to our email address firstname.lastname@example.org. We will upload the CSV file for you and credit loyalty points to your customers' loyalty accounts accordingly. (Who will have a loyalty account at my store?)
When you prepare the CSV file, please try to make sure that:
- There is no duplicated entry
- All the email addresses are valid
- There is a corresponding store account in your Bigcommerce / Shopify store for each email address.
At this time, we would charge a one-time set-up fee of $250 for this service but the fee would be waived for subscribers of our Pro Plan or above. You may refer to our pricing page for further information on our different plans.
Adding loyalty points to customers’ loyalty accounts manually
If you only want to add points to a few registered customers or you want to reward loyalty points to customers with no loyalty account, you can do that manually from our app Admin Console. Please refer to our help desk article on this topic here for further information.